Did have a real bad experience a few years ago at Branson Red Lobster. It was a busy night. We had a large group. They forgot about us for over an hour and a half. When we got a table, service was lousy, orders messed up. They gave us a discount on the tab, but not a satisfactory one.
Regarding Lamberts...go to the ORIGINAL location at Sikeston, MO. (Just off I-55) I lived in Sikeston in my post SDC years while attending college at SEMO University just north of there at Cape Girardeau. My parents were frends with Norman Lambert, the owner, the original guy who started throwing rolls. He was a nice fellow, very funny. Always entertaining. The current building they work out of in Sikeston was built in the 80's, and is kind of set up like a Cracker Barrell, but with the Lambert's charm. Plenty of pictures of mules, and business cards hung up all over the place. If you leave there hungry, it's nobody's fault but yours. The restaurants at Ozark and in Alabama are run by Norm's kids, and they apparently do a very good job with the places they have, too.