I have a few comlaints sume are are kind of stupid others well founded... I plan on sending them a letter at them end of the year.
First, and foremost, if you are going to have people directing customers going to certain lots, even if they are new, you probably need to take the staff on a tour. I had an experice a few weeks ago where and employee had no idea how the new lots were laid out. I can't imagne I was the only one with this problem.
Second, the season pass. The switch to bar codes is a plus, but it needs to take the final step. The passes need to be a photo pass that has a printed photo. People in the park will tell you it's cost prohibitive, but if a place as small as HW can do it so can HFE. You can use off the shelf software and purchase a relatively inexpensive zebra printer to print on a card with art already on it. It really isn't that expensive. I hate having to worry about taking the pass with ID if I am going to ride water rides or even White Water. They also need to reinstate free admission to Dollywood with an All-Cities pass. SF and CF both have passes that get you into multi-parks.
Bring back the old Saloon Show. It's been gone for quite a while, and it was based on history...
Thats my 2 cents worth.
