Interesting follow-up: I got a link to an online survey today. Went through it in detail, reporting what was good and what wasn't. I tried to submit but was not allowed to because I didn't answer a question which wasn't there (had to do with recommending food to others, which is probably part of a string of questions if you answered YES to buying food, but we didn't so I answered NO).
This is the second series of surveys I have been asked to submit online which would not let me do so because of a flaw in the programming. I am getting the impression that HFE isn't really interested. OK, fine. But don't bother sending a survey if it can't be used. It doesn't improve the appearance. And don't ask a question unless you can stand all the possible answers.
