They began surveys of folks leaving the park when I worked there...probably began around 81 or 82. I personally thought at the time it was a nusance to be approached by someone asking questions back then, but apparently I was in the minority. Now, they do the mail out surveys, and watch closely the comments they get on phone and in the mail in the form of customer letters. I did not see it this year when I was on park, but for years they had people posted in that strip of territory between the hospitality house and the Ozark Marketplace doors that took surveys of exiting guests. I do know this, they want input from customers, they want you to come back, and your comments influence the way they do things.