If you are talking about the Polar Express ride the Branson Scenic Railway operates, I have never been on it, but my wife and I rode the train this summer and had a positive experience. No problem with the staff, they were kind and informative. The conductor, as you would expect, did "talk up" the Christmas thing for kids, which I think was called Polar Express. It sounded OK, and if I had my grandkids with me, I 'd probably try it out.