Tried to call to roll our passes over to next year yesterday. Called 39 times and never even got into a queue. That's ridiculous! They must have one person working.
the rollover to next year is automatic., Will be good to June 1st.. Still a full year pass.. from now until then..
Phone line busy?
yes, probably a half a dozen operators trying to answer hundreds of people wondering about refunds, or how to roll their passes over, or how many people a day will be allowed.
They need time to talk to everyone, and I would bet that over half of those calls are not time sensitive. most calls could wait until next week or next month to get answers..
I for sure feel sorry for what they (the operators) are having to deal with..